FAQ – Elizabeth James The Label

Contact

Interested in a collaboration? Interested in a collaboration?

We'd love to hear from you! Please contact marketing@elizabethjamesthelabel.com

Interested in wholesale? Interested in wholesale?

We'd love to hear from you! Please contact wholesale@elizabethjamesthelabel.com

Need customer service help? Need customer service help?

We'd love to hear from you! Please contact CX@elizabethjamesthelabel.com

Careers Careers

We do not have any open positions at the moment. However we are always looking for creative, talented people to join the team! Feel free to email careers@elizabethjamesthelabel.com your resume and portfolio.

Shipping & Delivery & Returns

How long does it take to get my products? How long does it take to get my products?

All domestic orders are shipped via UPS Monday - Friday, excluding holidays. Standard orders ship the same day (exluding holidays) from our Elizabeth James warehouse in Charleston, SC.

How much does it cost? How much does it cost?

Shipping rates can vary depending on your region and are calculated at checkout.

Do you ship to my area? Do you ship to my area?

We ship to every state in the USA and US territories.

How to make a return How to make a return

Return Here

Returns & Refunds

Do you offer refunds? Do you offer refunds?

Yes, we offer full up to 14 days after you receive your product.

How long after I complete a purchase can I ask for a refund? How long after I complete a purchase can I ask for a refund?

A refund request can be submitted within 14 days after you've received your purchase.

How much can I get refunded? How much can I get refunded?

Unworn items are eligible for a full refund. Final Sale items are not eligible for return.